U.S. Cellular Working Through Outages
Monday's derecho knocked out power to hundreds of thousands across the Quad Cities and over one million in the Midwest. It also took out cell phone communication for many with U.S. Cellular service.
Today the company released a statement as they work to get service back to all their customers.
Downed trees and power lines have resulted in damage to some third-party telecommunication service providers’ fiber lines that feed our network. Many of our customers now have access to some level of service, and our network teams are diligently working to restore complete service to all our customers as quickly as possible.
We apologize for any inconvenience, and we appreciate our customers’ understanding as we work through the issues caused by these unprecedented storms.
With so many subscribers without power and service, the company is providing free chargers (wall and car) and portable power packs at 4 Iowa locations while supplies last.
- 351 West Kimberly Road, Davenport
- 4444 First Ave. NE, Cedar Rapids
- 901 S. Center St., Marshalltown
- 3800 Merle Hay Road, Des Moines
The statement went on to remind their customers that stores also do not have power:
Some of our stores are still without power, so we encourage anyone who needs assistance to check our website to ensure their local store is open. Additionally, from now until Aug. 31, customers in the impacted areas can rest assured that they will continue to have the smartphone data they need and not be charged for any voice, text or data overages.
To help relief efforts, we have donated $10,000 to the local chapter of the American Red Cross.